Getting Started

Clickers (or Student Response Systems) are wireless handheld devices that allow students to respond to classroom polls and quizzes. The clickers transmit student responses to the instructor's computer where they are recorded and then the instructor can choose to share these results directly back to the class.

The Centre for Instructional Support can provide instructors with test clicker and a portable base station so they become familiar with the iClicker system/software in their office before using them in class.

Students need to register their clicker ID through a link in your Canvas course. This registration process connects each clickers ID and results with the appropriate student number so the grades can be synced into the Canvas grade book.

Studies conducted on the usage of clickers demonstrate an improved learning environment for students. Effective use of clickers leads to greater class interactivity, increased student-teacher interaction, and consequently improved conceptual understanding of material for the learners.

Instructors can use clickers as a tool to gauge students' understanding and/or as a low-stakes quiz delivery system.

Clickers also allow instructors to:

  • Increase class participation and improve attendance
  • Spark debate and discussion in class
  • Identify students who need additional assistance
  • Instantly gauge student comprehension of a particular topic or question
  • Take attendance
  • Encourage class discussion among all students
  • Instantly grade and record student results
  • Give continuous feedback to provide students an active learning process
  • Generate student assessment reports
  • Easily deliver quizzes and assessments electronically
  • Focus more time on teaching and less time on paperwork and grading

Download

To use Clickers with Canvas, you will need to download the iClicker Classic software onto your computer. You can do so here:

If you're running the Mac OS Sierra, please refer to this guide to setting up on a Mac. iClicker software is available for both Windows and Mac.

Download Instructions

  1. Access the software distribution site at the link above and sign in with your CWL.
  2. Select "iClicker Classic" from the Teaching & Learning tab.
  3. Click "Add to Cart", then "Check Out".
  4. Follow the prompts until you reach an Order Summary screen with a download link.

If you need to download a copy of iClicker and do not have/need to get a CWL, you can download it directly from the iClicker Website (note: downloading iClicker this way does not allow for synchronization with Canvas), or contact support for more help.

Add iClicker Remote Registration to a Canvas Course

You can add a link to iClicker on the side bar of your Canvas course by following these steps:

  1. Go to your course and click settings.
  2. Click on the navigation tab.
  3. Drag iClicker from the list of disabled navigation items to the list of enabled navigation items.
  4. Save your change.

Your students will now be able to register their clickers to your course. While the email address field must be filled out, students not do need to provide a real email address.

Students might see the following message when they try to register their clicker in Canvas which is caused by the browser blocking third party cookies from loading:

  • "Incomplete information received, please enable cookies or contact support"

To register a student clicker in Canvas, students will need to allow cookies following the steps below:

Firefox

  1. Go to File > Preferences > Privacy & Security or enter about:preferences#privacy into the browser’s URL field
  2. Under History in “Firefox will” field, select “Use custom settings for History”
  3. Check the checkbox next to “Accept cookies from websites”
  4. Click Exceptions…
  5. Enter the following into the Address field: https://lmsreg.iclicker.com:443
  6. Click Allow, then Save Changes

Chrome

  1. Enter chrome://settings/content/cookies into browser’s URL field
  2. Besides the heading Allow, click ADD
  3. Enter the following into the Site field: https://lmsreg.iclicker.com:443
  4. Click ADD

Set up your classroom

USB Switcher Device

Your classroom will need a receiver base station to receive and process student votes. Check to see if your room already has a clicker base installed (see list of rooms for Vancouver or Okanagan). If it is not equipped:

  • Get your classroom equipped. An iClicker receiver base can be installed for you (as long as the room has a podium to lock the iClicker receiver base into). Please contact clicker.support@ubc.ca to have one installed.
  • If a base cannot be installed, you can use a portable iClicker receiver base. The Centre for Teaching, Learning and Technology will loan you a portable base that can be used in any room. Check the list of rooms to see which frequency you can use.

The iClicker receiver base can be connected via USB to a laptop or podium computer. The USB port for your flash drive can be found on the right side of the iClicker base receiver.

If using a fixed classroom base, the iClicker USB switcher near the podium (see picture) has to be set to either a laptop or podium computer input in order for the receiver to function. The location of the switcher may vary depending on the design of the podium. To switch the input, press and hold the button on the switcher for two seconds.

Learn more about connecting iClicker with classroom hardware.

If you are new to using iClickers, we can attend your first class using clickers and make sure things start smoothly and without stress.
Contact jim.sibley@ubc.ca to arrange a classroom visit.


Common Requests

  • If you are in the Faculty of Applied Science, you should first contact the Centre for Instructional Support with your Canvasä You can contact us at learning@apsc.ubc.ca or drop into our office (CEME 1214) during normal business hours. Submitting requests to the email will automatically generate a help ticket in our system and helpful Learning Tech Rover will follow-up with you.
  • Outside of normal business hours and for more difficult issues you can contact the central campus Learning Technology Hub [lt.hub@ubc.ca or 604-827-4775]
  • For issues with iClicker base stations inside classrooms, you can contact UBC Learning Spaces.
  • To learn more about how to use the iClicker on your own, you can check out the iClicker documentation.

We provide the following training and services to faculty members and staff:

  • Hands-on Training: Drop-by our office or we can visit you onsite.
    • Best practices to use iClickers effectively as learning tools.
    • Laying out questions in an accessible format.
    • Integrating iClicker with Canvas.
    • Allowing students to vote with their phones (REEF Polling).
  • Equipment: We provide the needed tools to faculty members.
    • iClicker remotes and Instructor bases.
    • USB drive loaded with iClicker software.
  • Processing Grades: Send us your files and we can upload the results.
    • Ensuring student numbers are matched with remote IDs.
    • Uploading the grades into the grade-book.

Q: How do I set up my classroom?

USB Switcher Device

Your classroom will need a receiver base station to receive and process student votes. Check to see if your room already has a clicker base installed (see list of rooms for Vancouver or Okanagan). If it is not equipped:

  • Get your classroom equipped. An iClicker receiver base can be installed for you (as long as the room has a podium to lock the iClicker receiver base into). Please contact clicker.support@ubc.ca to have one installed.
  • If a base cannot be installed, you can use a portable iClicker receiver base. The Centre for Teaching, Learning and Technology will loan you a portable base that can be used in any room. Check the list of rooms to see which frequency you can use.

The iClicker receiver base can be connected via USB to a laptop or podium computer. The USB port for your flash drive can be found on the right side of the iClicker base receiver.

If using a fixed classroom base, the iClicker USB switcher near the podium (see picture) has to be set to either a laptop or podium computer input in order for the receiver to function. The location of the switcher may vary depending on the design of the podium. To switch the input, press and hold the button on the switcher for two seconds.

  • Click here for more details about connecting the hardware.

Q: How do I setup iClicker to sync with my Canvas course?

  1. Open iClicker
  2. Select your clicker course and click "settings"
    If you are setting up a new clicker course, click "+ Create" and enter the course name
  3. Go to Gradebook, and click "Select Course"
  4. Log in using your CWL
  5. There will be a prompt asking for your permission to allow the software access to your Canvas account. Click "Authorize"
  6. A pop up window with list of courses will show up. Select the Canvas course to sync with the software
    If there are more than one Canvas course with similar name and section, select the first option
  7. Click "Select"
  8. Click "Save"

Q: How do I import my course roster?

  1. Click 'Open Gradebook'
  2. Click the 'Sync Roster' icon.
    2017-08-25 15-41-01.png

Q: How do I sync scores to Canvas?

  1. Click 'Open Gradebook'
  2. Click the 'Sync Scores' icon. .
    Sync scores for clickers.png
  3. Check off the sessions you would like to upload, or click 'Select All'
  4. Click 'Next'
  5. Choose how you like to customize your uploaded data. You can upload all sessions separately or combine them as one single entry
  6. Click 'Upload'

Q: Why can't I see my course when I try to sync?

To be able to sync or upload a course roster to Canvas, you must be assigned the "Teacher" role in your course. If you are assigned the "Instructor" role, please contact the Learning Technology Hub.

I receive the "Error writing to disk" error on my Mac

Wring to disk error

For users using macOS Sierra (10.12) or newer, you may not be able to run the UBC configured version of iClicker from the Software Distribution site. Follow these steps to create UBC Configured iClicker software:

  1. Download the current version of the iClicker Classic software from the official iClicker site here.
  2. Using Finder, create a New Folder on your Mac for the iClicker software
  3. Open the .dmg file that you just downloaded from the above link and drag the iClicker application to the folder created in step 2
  4. Run the iClicker application from your folder, then close the application. Do not proceed to set up your course at this point
  5. Download the UBC Configured iClicker Resource Folder, unzip if necessary
  6. Open your iClicker folder and replace the Resources folder found within with the new Resources folder you have just downloaded above
  7. Run the iClicker application again and proceed with course setup

Please contact clicker.support@ubc.ca for assistance in setup.

How do I install iClicker for Mac?

For users using macOS, Please follow the steps below:

  1. Download the current version of the iClicker Classic software from the official iClicker site here.
  2. Using Finder, create a New Folder on your Mac for the iClicker software
  3. Open the .dmg file that you just downloaded from the above link and drag the iClicker application to the folder created in step 2
  4. Run the iClicker application from your folder, then close the application. Do not proceed to set up your course at this point
  5. Download the UBC Configured iClicker Resource Folder, and unzip the folder
  6. Open your iClicker folder and replace the Resources folder found within with the new Resources folder you have just downloaded above
  7. Run the iClicker application again and proceed with course setup

Please contact clicker.support@ubc.ca for assistance in setup.

Q: Why is there a significant delay in starting polls/advancing slides using my instructor clicker?

For Mac users on Mavericks or newer OS, a new feature called App Nap may slow down iClicker and cause significant lag time for the instructor remote to respond. To disable App Nap, open the iClicker application, click on Settings. Under the General tab, uncheck the box next to Prevent App Nap.
App Nap.png

Q: Why doesn't my instructor clicker respond when I try to start polls, show result chart, and/or advance slides?

For every new course you create in iClicker, you will need to add the Instructor Remote ID in the settings

  1. Open iClicker and click "+ Create"
  2. Enter the course name under the "Course Name" field and click "Create"
  3. Select the course you just created and click "Settings"
  4. Add the Instructor Remote ID found on the back of your blue remote. No clicker ID contains the letter 'O', although it may contain zeroes.
Remote ID Entry Field

If you are unable to advance slides after re-positioning the iClicker toolbar in PowerPoint, click on the PowerPoint slides to make PowerPoint the active window to allow advancing.
If you are unable to show result chart after switching to another PowerPoint slides, close the iClicker toolbar by clicking the “x" on the top left corner, then click on "Resume Session" on the iClicker main window. You will not lose the previous session data nor start a new session by doing so.

Q: How do I disable the Base Frequency alert message that shows up every time a polling starts?

Frequency Alert

If you are using i>clicker version 7.4.5 and newer, you can disable this message in Settings > General tab. Under Frequency code > Show frequency alert message, select "not at all" in the drop down list.

Q: Why am I not able to collect vote after a polling has started?

For Microsoft Surface Pro or Lenovo Think Pad X1 Carbon users, you will need to disable Bluetooth on your device for the iclicker software to collect student responses properly.

Q: How do I turn on the clicker base installed in the lecture room?

The clicker base draws power from the classroom Podium PC through USB connection. Make sure the Podium PC is turned on even if you are running iClicker from your laptop. The location of the On/Off button may vary depending on the design of the Podium.

Q: Why doesn't my portable clicker base work with iClicker 7?

Your base's firmware might be out of date. Contact clicker.support@ubc.ca to request a new base. Please bring the old base with you so we can update it.

Q: Why can't I log in to the iClicker Gradebook?

Make sure you are connected to ubcsecure if on campus or myvpn.ubc.ca if off campus.

Q: Why doesn't my Gradebook sync all of the student scores with Canvas after a successfully export?

There might be a problem with your current roster that interrupted the export. Try updating the roster again by clicking on the "Sync Roster" button to download the most up to date list, then click "Sync Scores" to export scores again.

Q: My base is connected and I have the latest version of iClicker software. Why does it not allow me to start polling?

Make sure your iClicker base firmware is up to date. Some older versions of the base firmware are not compatible with the latest iClicker software. If the colour of your iClicker base is black, contact clicker.support@ubc.ca to exchange for a newer version. If the iClicker base is white base and you experience this problem, download the i>clicker Firmware Base Utility to update the base firmware, then restart your iClicker software.

Q: Why are students' name showing up in red in Gradebook?

When a student name shows up as red text in iClicker Gradebook, this means the student is enrolled in your course but did not register their clicker in Canvas. You may also see some Clicker IDs in red text appear in your iClicker Gradebook which means students have used their iClicker in your Clicker session, but did not register their clicker in Canvas.

Make sure iClicker link is enabled in your course page for students to register their clicker. Follow the steps below to add the iClicker link to your Canvas course's menu:

  1. Log into your Canvas course
  2. Go to Settings > Navigation tab
  3. There should be two sets of list on the page. Drag iClicker from the bottom list to the top list
  4. Click Save

Next, sync the class roster in your iClicker software.

  1. Connect to the ubcsecure network if on campus or myvpn.ubc.ca if off campus
  2. Open iClicker from your iClicker folder and choose your course
  3. Click Open Gradebook
  4. Click Sync Roster
    Sync button for roster import
  5. If you have not selected your course in Course Settings, follow the steps above on how to sync iClicker with your Canvas course
  6. Click on Sync Roster again if your roster is not updated

Q: Why isn't my clicker turning on after replacing the batteries?

Make sure to replace all the batteries. Older models of clicker have three batteries. Gently hit one end of the clicker and the third battery should come out.

Note: iClicker+ contains only two batteries.

Q: My students asked me about REEF Polling. What is it?

REEF Polling (formerly i>clicker GO) is the mobile version of iClicker. If you are running an iClicker version older than 7.4.2, you must update your software to use REEF.

Q: Why is iClicker toolbar and result graph not displaying on the class projector screen?

The projector acts as an extended screen. Drag the toolbar and the result graph onto the projector screen to display them to the class.

Note: If you are the projector screen and your iClicker crashes, you can using mirror display or position the projector/extended screen on the right side.
If you are using PowerPoint, left click on the PowerPoint slides to make PowerPoint the active window so you can advance slides using either the instructor remote or the arrows on your keyboard.

Q: How can I display iClicker in conjunction with Keynote Presentation software?

In Keynote Slideshow Preferences, there is an option labeled "Allow Expose, Dashboard, and others to use the screen." If you check this, and then open iClicker, the control bar should appear on the screen.

Q: iClicker application's formatting is unreadable or appears too small on the screen, how can I change that?

The latest version of iClicker should fix this problem. Follow the steps below to update your iClicker software.

If you are using a Windows 8 (or newer) computer with a high-DPI display, you will need to disable display scaling for iClicker.

To do this

  1. Locate the iclicker.exe application in your iClicker folder
  2. Right-click the file and select Properties
  3. Go to the Compatibility tab
  4. Check the checkbox for Disable display scaling on high DPI settings
  5. Click Apply then OK to save the settings

Q: How to update iClicker Software?

To make sure you are running the newest version of the software, you can run the automatic update check by following these steps:
  1. Run iClicker
  2. Go to Help, and Check for Update. For Mac users: look in the top menu bar
  3. If there is an available update, click Update to update your iClicker to the latest version
Clikcer Software Update
Mac User
Windows User
Note: You will not lose any existing data or configuration after running the update. The "Archive" folder that contains the older software can be deleted.

Contact Us

Feel free to contact us at clicker.support@ubc.ca if you have any other questions regarding iClickers. We will be very happy to help you.

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What is REEF?

REEF (formerly i>clicker GO) allows students to answer regular clicker questions using their handheld device or laptop. Upon purchasing an access code, students can log in with a mobile app or in their browser and respond to the same questions as students using physical iClicker remotes.
REEF allows students to review session contents and their answers as a study guide after class.
Instructors can use REEF through either the iClicker 7 software or the REEF Education software.

Instructors

Thinking of using REEF in your course?
REEF is a web-based solution that allows students to use their mobile device to answer regular clicker questions. it also has the ability to work alongside the iClicker remotes, so instructors can start a polling with students using either REEF or the physical iClickers.
There are several things that you may want to consider before you start using REEF.

  • Students will need to purchase a registration code.
  • Instructors can either use iClicker 7 with REEF Polling enabled or use REEF Education software on its own.
  • REEF requires internet connection in your classroom. Check your room to make sure you have a stable internet connection.
  • REEF is marginally slower than the regular clicker software in collecting physical remote responses.

Contact clicker.support@ubc.ca if you have any questions regarding REEF.

iClicker 7 - REEF Polling option

Download the appropriate version of the clicker software. iClicker version 7.4.2 or newer is required to use REEF Polling.

Enable REEF Polling in iClicker

1. Open the iClicker application in the clicker folder and create a new course
2. Select the course and click "Settings"
3. Set up your course in iClicker for use with Canvas
4. Under the "REEF Polling" tab click the "Enable REEF Polling" button at the bottom

Enable REEF Polling

5. Log in with your REEF Polling account or click on "Create Account" to create a new one

  • You can also log in with your i>clicker GO account if you have used i>clicker GO previously
  • To create an account, fill in all the required fields and check off the box for agreement of use, then click "Create"
  • Make sure to type in the full name "University of British Columbia" for "Primary Institution" and select your campus.

Create a REEF account

6. After you have logged in, fill in the required "Course Details", type in "University of British Columbia" for institution and select your campus. Change the Start and End dates accordingly

  • Note: if you want to allow your students to use the questions as a study guide after class, select either the first or second option for Screen Capture

Create a REEF course

7. Click “Create” then click “Save”. Students can now use REEF Polling to vote in your class.
  • Note: You must have an internet connection to use REEF Polling in your course. You will not be able to start polling unless you are connected to the internet.

Importing the REEF Polling roster in Gradebook

Follow these instructions to download the course roster with REEF Polling registrations included:

1. First import your class roster normally with the Gradebook. This will import your roster without REEF Polling registrations added
2. Make sure your REEF Polling option is enabled. See these instructions to set it up
3. Start a polling in class. Students can vote with i>clicker remote or REEF Polling
4. Open Gradebook, you will see that you have received votes from "Unknown REEF User"

Unknown REEF User

5. To import REEF Polling information, click "Sync Roster"
6. Gradebook will automatically import REEF Polling data. The Sync Roster window will pop up indicating a successful download.
  • Make sure you have an internet connection when polling in a REEF Polling enabled course. Without internet, you will not be able to collect REEF Polling responses. Students using REEF Polling will not be able to connect to your polling session.

REEF Education

Please see this page for information on REEF Education.

Students

Your instructor must set up REEF Polling for you to use it. Check with your instructor about whether they allow REEF Polling before you purchase a subscription.

Thinking of using REEF Polling?

Pros

  • Any device with an internet connection can be used to answer regular clicker questions. This includes smartphones, laptops, and tablets
  • There is an app for both iOS and Android users. Other devices can access REEF Polling through a web browser
  • Eliminates the need to bring a physical clicker to class
  • Free two week trial available - if you've forgotten your existing clicker, try this out as a temporary replacement
  • Review questions after class to use as a study guide

Cons

  • Your device must have a stable internet connection to use REEF Polling
  • Battery life of your device will be shorter than that of a regular clicker
  • You can't re-sell or share REEF Polling like you can with a physical clicker remote
  • REEF Polling takes a little more time to send a vote than a regular clicker. The delay is about one or two seconds, so be sure to factor this in if you frequently vote at the last moment.

Registering for REEF

  1. Make sure your instructor is using REEF in their course! REEF will not work unless your instructor has set it up.
  2. You can register through the app or online in a web browser. Upon registration, you will be given a 14 days free trial before you need to buy subscription. To register online, click the "Create a New Account" link found here
  3. Click "Create a New Account" to create a REEF Polling account
  4. Fill in all fields. Make sure that you enter your UBC student number for the Student ID field if your instructor is using the iClicker 7 software with REEF

Create Student REEF Polling Account 1
Create Student REEF Polling Account 2

Note: If your instructor is using the REEF Education software, refer to this page to link your REEF account with Canvas.

DO NOT USE REEF Polling AND YOUR ICLICKER FOR THE SAME QUESTION. If you answer the same question with both your physical clicker and your REEF account, you may not receive grades for your response.

Using REEF Polling

  1. In class, use the REEF Polling app on your mobile phone or log in with your laptop at https://app.reef-education.com/
  2. Click the + (plus symbol) on top right
  3. Fill in "University of British Columbia" to "Find Your Institution", then select your campus
  4. Fill in either your instructor's name or the course name
  5. Select "Add This Course" then select the course to join polling session

Join polling session

6. Select your answer after the instructor starts the polling. If allowed by your instructor, you can review the question after class

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