Centre for Instructional Support
The Faculty of Applied Science has a dedicated faculty support centre to support teachers in Applied Science. The Centre of Instructional Support provides free help desk services, training, and teaching consultation services. Visit the Centre for Instructional Support website to understand the services available to you and to get advice on a wide range of teaching topics – cis.apsc.ubc.ca
Reviewing the keepteaching.ubc.ca website should be your first priority to get oriented to COVID teaching.
Learning Management System (LMS)
Our LMS is Canvas – canvas.ubc.ca. Canvas course shells are automatically created prior to each term for every scheduled section in the Student Information System (SIS). Instructors are automatically added to courses, once they are appointed to teach a section. TAs are automatically enrolled once HR has processed their appointment. Students are automatically given access when they enroll in a course (note there is a lag between student enrollment and Canvas access). Students also automatically lose access to the course if they withdraw from the course.
Getting Canvas Help
Your first place to ask for help, setting up your Canvas course is the Centre for Instructional Support (email email@example.com).
There is also campus level support available from the Learning Technology Hub (email firstname.lastname@example.org).
During the semester, when you have Canvas issue or questions, first send an email to email@example.com. Both the Centre for Instructional Support and the Centre for Teaching, Learning, and Technology provide workshops to help you learn how to better use Canvas. * * Student should be told to contact IT Service Help Desk with any issues.
Learning More about Teaching
The Centre for Teaching, Learning, and Technology (CTLT) provides many excellent workshops throughout the year on teaching skills, learning technologies, and different aspects of course design. The Centre for Instructional Support (CIS) can provide individual coaching and consultation to help you with course design and course delivery planning (email firstname.lastname@example.org).
Access to UBC licensed software
There is a wide range of software available for free to the UBC community – including Adobe products, Office 365 and One Drive, Camtasia, and many others. IT Services handle the distribution of our site-licensed software – it.ubc.ca/software-downloads
Faculty Service Centre
Using the FSC you can get class lists, communicate with students, and enter grades. Communication using the FSC goes into the Student Information System and is therefore recorded permanently, whereas email through Canvas is not. So, if one is having a challenge with a student issue and want to ensure that there is a record of the attempts to communicate with them, then this is one thing to consider – https://ssc.adm.ubc.ca/fsc/home
When you have computer issues or trouble connecting to UBC wireless, you should contact the IT Services helpdesk – https://web.it.ubc.ca/forms/isf/
Remember: This is where you direct student IT and Canvas issues – unless the student issue is a course configuration issue then contact the CIS help desk
Classroom Zoom Issues
If you have issues with Zoom sessions, the fastest way to get support is by using the AV helpdesk.
You first call them at 822- 7956.
The AV helpdesk is available Monday to Friday from 7:30 am to 8:00 pm. You can also reach them by email at email@example.com
Typically the AV helpdesk provides in-classroom support. First, trying to help via phone and then coming directly to the classroom if needed – they are often able to attend in as quickly as 10-15 minutes.
Help from the Library
The library has a number of important services for faculty and students. LOCR (library online course reserves) provides an integration with Canvas so students can directly access copyrighted materials, like journal articles. The Library Learning Commons also provides excellent online and in-person (pre-COVID) resources to support students and their learning – learningcommons.ubc.ca
Copyright.ubc.ca has excellent information pages on copyright and fair dealing to help you keep your course materials copyright compliant.
Under the British Columbia Freedom of Information and Protection of Privacy Act (FIPPA), instructors need to be careful about how they store, share, and transmit student’s personal information. For more information on FIPPA – https://lthub.ubc.ca/support/privacy/
Centre for Accessibility
Some students have academic accommodations. They will need to provide you with an official letter from the Centre for Accessibility to receive accommodation. The Centre for Accessibility will organize the accommodation process. In a pre-COVID world, that might be an extended time for an exam with the student sitting at the Centre for Accessibility. In a COVID world, many of these accommodations are managed using the Moderate feature in Canvas quizzes.
Supporting Student Learning
There are a number of excellent resources to share with your students. The keeplearning.ubc.ca website was created to provide sage advice to survive and thrive in a COVID online course world. Student can also be directed to the Learning Commons (in IKE Barber Centre and online).
Local Student Advising Services
Each department/school/program has academic advisors and student services staff. Take some time to get all your department contacts organized before you need them – student services, advisors, timetable reps, and department administrators.
Handling Student in Crisis
When a student comes to you in crisis you typically will walk them over to the Counseling Centre in Brock Hall (https://students.ubc.ca/health/counselling-services). You can also visit your local Student Services. They can sometimes accelerate getting help. One of the most difficult situations could be a student confiding in an instructor about something of a violent or sexually violent nature. The process for this is different ask for guidance from Student Services within your unit. Here are specific directions for helping a student in distress – https://facultystaff.students.ubc.ca/health-wellbeing/assisting-students-distress