Submit a Help Ticket

 

Getting Access to Canvas

 

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The tabs below provide information on how to add users to Canvas courses for various roles. For information on the permission settings associated with each role, check out this link.

 

We are no longer able to add students to Canvas courses. Students are granted access to Canvas if they are registered in a course.

Thank you for understanding.

Students, Instructors, and TAs are automatically enrolled through UBC systems through SISC, and timetable representatives. For full details about the process of adding TAs to Canvas, check out this link.

Our office cannot add users to Canvas, except Auditors and Course Assistants.

Please contact your specific department's timetable representatives to complete this request. Contact information for those representatives can be found here.

Email learning@apsc.ubc.ca
In the email, please provide the approval from the head of unit and following information so we can process your request:

1) course name and number (i.e CHBE 262)

2) first and last name

3) CWL username of user to add

4) email/s of user to add

5) canvas role: course assistant.

Please note only requests with confirmation from the head of unit and from a FASMail account will be processed.

Preparing a Canvas Course

 

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The following form can be used to create a new/blank Canvas course, copy over a Canvas course, or request multiple Canvas courses to be cross-listed. Please give as much information as possible and we will get back to you as soon as we can!


New/Copy Course Form

  • NOTE: This form is for the above programs. If your program is not listed, please contact your department's Canvas admins and they will assist you with your request.
  • eg. 2021W1
  • Please use your UBC email address
  • Please indicate the nature of your request
  • If you are requesting a cross-listed course, please provide the course codes that are being cross-listed in this box, and/or any additional instructions
  • This field is for validation purposes and should be left unchanged.

 

General Support

 

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The following form can be used to fill out general requests for learning technology support. Please provide as much detail as possible and we will get back to you as soon as we can!


General Support Request Form

  • NOTE: This form is for the above programs. If your program is not listed, please contact your department's Canvas admins and they will assist you with your request.
  • eg. 2021W1
  • Please use your UBC email address
  • Please indicate below the nature of your request
  • If applicable, please mention the specific software (e.g. Canvas, iPeer, Zoom, etc.) with which you need assistance
  • This field is for validation purposes and should be left unchanged.

 Melissa Li Sheung Ying
 Director
 Tel: 604 822 9241
 Email: melissa.lisheungying@ubc.ca
Sophie Spiridonoff
Educational Technology Consultant
Tel: 604 822 9572
Email: sophie.spiridonoff@ubc.ca
CIS Office
Room 1214 - CEME Building
6250 Applied Science Lane
Vancouver, BC Canada V6T 1Z4